Customers and Unions: The Proof is in the Pudding
By Theodore Sares
Woe is me but I like to shop at Wal-Mart. Where else in the Valley is the customer the boss. Everything possible is done to make shopping a customer friendly and pleasant experience. Their "Ten-Foot Attitude" means that associates greet each person they see. Their "Satisfaction Guaranteed" refund and exchange policy allows customers like myself to be fully confident of its merchandise and quality. Heck, what's to complain about?
Let me illustrate with just one vignette. The other day, I went to their camera section and wanted 14 photos scanned onto a disk. The price was 19 cents per photo and $2.78 for the disc for a total of $5.44. Now if you take those same photos to any specialty camera and photography store in the Valley, I suspect you might pay $5.00 per photo and $ 10.00 for the disk.....or a total of $80.00....so I saved $74.56! Oh yes, on the way in, I picked up a spatula for my grill for 99 cents and some low-priced butterscotch pudding. I like pudding and I also like one-stop shopping. On the way out, I stopped at the manager's office to compliment the great service I received at the camera department. All in all, a pleasant and thrifty experience.....one in which I was not savaged by a store manager or clerk who believes the customer is Darth Vader.